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Support

Get Help

We're here to help you get the most out of Cocoo. Whether you have questions about the app, need technical support, or want to share feedback, we're listening.

Email Support: admin@cocooapp.com

Response Time: Within 24-48 hours

Frequently Asked Questions

Is Cocoo another baby tracking app?

Cocoo is much more than a baby tracking app. While it tracks essential baby activities like sleep, feeds, diapers, food, medicine, and symptoms, Cocoo goes further by analyzing your baby's sleep patterns and creating personalized schedules that gently improve your baby's sleep over time.

Can we trust the schedule that Cocoo generates for my baby?

Yes! Our optimization model creates personalized schedules that follow AAP and WHO sleep guidelines for night sleep hours, nap duration, and wake windows while adapting to your baby's unique patterns. The schedules are recommendations, not medical advice. You can easily adjust any schedule to fit your preferences, and Cocoo automatically generates new schedules as your baby's sleep needs evolve.

What devices does Cocoo work on?

Cocoo is available on both iOS and Android smartphones. For iOS devices, you'll need iOS 13 or later.

Can I use Cocoo for multiple children?

Absolutely! You can create individual profiles for each child to track their unique sleep patterns separately. The app makes it simple to switch between profiles, and each child gets their own personalized schedule recommendations.

Troubleshooting

App crashes or freezes?

  • Make sure you have the latest version installed
  • Restart your device and try again
  • Contact support if the issue persists

Still need help?

Our support team is ready to assist you with any questions or concerns you may have.

Contact Support