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Privacy Policy

Last Updated: December 2025

1. Introduction

Sentra AI LLC ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard personal and non-personal information when you download, install, access, and use our mobile application Cocoo (the "App"), and related services. It also explains your choices regarding your information and how you can access and update it.

When you use Cocoo, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use the App.

2. Information We Collect

A. Information You Provide Directly

We collect personal information you voluntarily submit while using the App, which may include:

  • Account Information: Email address, name, and optional profile details.
  • Baby's Data: Baby's age, sleep patterns, feeding and wake logs, milestones, and similar tracking information you enter to use features.
  • Communications: Any feedback, support requests, or messages you send to us.

B. Automatically Collected Information

When you use the App, certain technical data may be collected automatically:

  • Device & Usage Information: IP address, unique device identifiers, device model, operating system version, session durations, screens viewed, crash logs, and performance data.
  • Analytics & Performance Data: To understand usage patterns and improve functionality.

C. Permissions

With your consent, the App may request access to device features necessary for the core functions of the App (e.g., push notifications to remind you of logs). The App will not access sensitive features like microphone, camera, or location unless explicitly requested and required for a feature, and only with clear user consent.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, maintaining, and improving the App and services.
  • Personalizing your experience within the App, including generating sleep analysis and schedules.
  • Monitoring performance, diagnosing issues, and analyzing usage trends.
  • Communicating with you about updates, support, notifications, or policy changes.
  • Protecting security, preventing fraud, and resolving disputes.
  • Complying with legal obligations.

4. Data Sharing and Third Parties

We may share your information as follows:

  • Service Providers: Trusted third parties who help operate the App, such as analytics providers, cloud hosting, and crash reporting services.
  • Legal Requirements: When required by law or to respond to legal process.
  • Business Transfers: If Sentra AI LLC is acquired or merges with another company, data may be transferred as part of that transaction.

We do not sell personal information to third parties.

5. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to collect usage data and improve your experience. These technologies help us understand how the App is being used and where improvements are needed.

You may control cookie usage through device settings.

6. User Controls and Choices

You have the right to:

  • Access, correct, or update your information.
  • Request deletion of your account or specific personal data.
  • Opt out of non-essential analytics or marketing communications.

To exercise these rights, contact us as described in Section 11.

7. Security

We implement industry-standard administrative, technical, and physical measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe a child under 13 has provided personal information through the App, please contact us so that we may take appropriate steps to delete that information.

9. Data Retention

We retain your information for as long as necessary to provide the App's services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfer

Your information may be stored and processed in countries outside your own. By using the App, you consent to the transfer of your information to jurisdictions that may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will update the "Last Updated" date at the top of this page and notify you of material changes via in-App notices or email where appropriate.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or want to exercise your privacy rights: